At Fantom Vapes, we are dedicated to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or services. We are committed to complying with the General Data Protection Regulation (GDPR) and other relevant UK data protection laws.
1. Information We Collect
We may collect the following types of personal information:
Personal Information Provided by You
- When you place an order or make an inquiry, we collect personal details such as your name, email address, phone number, and shipping information.
- If you sign up for newsletters or marketing communications, we collect your contact information and preferences.
Payment Information
- When purchasing from our website, we collect payment details such as your billing address and payment method. However, we do not store sensitive financial information like credit card numbers. These are processed securely through our third-party payment gateways.
Technical Data
- We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and browsing behaviour. This data helps us improve your experience and tailor the content you see.
Cookies and Tracking Technologies
- We use cookies to personalise your experience on our site, analyse traffic, and understand user preferences. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, but this may affect your ability to use certain features on our website.
2. How We Use Your Information
We use your personal information to provide the best possible service. Specifically, we may use it to:
- Process Orders: Your information is essential to fulfil and ship orders, confirm payments, and communicate with you about the status of your purchase.
- Customer Support: We use your contact information to respond to inquiries, resolve issues, and provide after-sales support.
- Marketing Communications: With your consent, we may send you newsletters, promotional offers, or information about new products. You can unsubscribe from these communications at any time.
- Website Improvements: We analyse technical data to monitor and improve our website’s performance, user experience, and security.
- Legal and Regulatory Compliance: We may use your data to comply with legal obligations or in response to lawful requests from authorities.
3. Data Sharing and Disclosure
We value your privacy and do not sell or share your personal data with third parties for their own marketing purposes. However, we may share your information under the following circumstances:
Trusted Service Providers
- We work with third-party companies that help us deliver our services, such as payment processors, shipping companies, and marketing platforms. These companies have access to your personal information only to perform specific tasks on our behalf and are required to protect your data.
Legal Requirements
- If required by law, we may disclose your personal information to government authorities, regulatory bodies, or other parties in compliance with legal obligations, court orders, or requests from public authorities.
Business Transfers
- In the unlikely event that we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
4. How We Protect Your Information
We implement strong security measures to safeguard your personal information against unauthorised access, alteration, or disclosure. These measures include:
- Encryption: Sensitive data, such as payment information, is encrypted during transmission using Secure Sockets Layer (SSL) technology.
- Access Control: We limit access to your personal information to employees, contractors, and service providers who need it to perform their duties.
- Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
5. Your Rights Under GDPR
As a user in the UK or European Union, you have specific rights under the General Data Protection Regulation (GDPR). These include:
- Right to Access: You can request a copy of the personal data we hold about you and how it is being used.
- Right to Rectification: You have the right to correct any inaccurate or incomplete personal information.
- Right to Erasure: In certain circumstances, you may request that we delete your personal information from our records.
- Right to Object: You can object to the processing of your data for marketing purposes or in other cases where the lawful basis for processing is our legitimate interest.
- Right to Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
If you wish to exercise any of these rights, please contact us at info@fantomvape.co.uk.
6. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies to:
- Personalise your browsing experience
- Track website analytics and performance
- Store items in your shopping cart
Managing Cookies
You can manage cookies through your browser settings. However, disabling cookies may limit your access to certain features on our website.
7. Third-Party Links
Our website may contain links to third-party websites. These sites operate independently and have their own privacy policies. We are not responsible for the content or practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you wish to request deletion of your data, please contact us at info@fantomvape.co.uk.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and where appropriate, we will notify you via email. Please review this policy periodically to stay informed of any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Fantom Vapes
Email: info@fantomvape.co.uk
Address: Piccadilly Business Centre, Unit C, Aldow Enterprise Park, Manchester, England, M12 6AE